Coral Club company contact Information

We place high demands on the quality of our products and manufacture them using the latest technology.

We value your trust, and do our best to make you enjoy your shopping, which is why making returns is easy.

If for some reason the goods did not suit you, you can refuse them at any time before the transfer of the order to the courier company for shipment, and after the transfer - within 14 days.

You can return the product, provided that it was not used, and its packaging and consumer properties are preserved.

You can exchange the purchased goods for the same or for another one with an identical value or higher. In the second case, you pay the difference in the cost of the goods.

If you do not wish to replace one item with another, you will receive your money back (excluding shipping costs) within 10 days.

The company reserves the right to refuse to return if the packaging of the goods is damaged, with the exception of goods that were damaged during transportation due to the fault of the seller.

If the item was purchased during a promotion which included a gift, then that gift must be included with the return.

Payment accepted by bank cards: Visa and Mastercard.

Payment procedure:

1. Select the bank card field.
2. Go to the payment page, enter your bank card details (card number, expiry date, CVV, cardholder's name and surname) and click "Pay".
3. After filling out the card details, you may be redirected to your bank's page to enter your security code. It is required to confirm your identity.

If the payment is not confirmed, please contact your card issuing bank.

Pay for your order upon receiving. This service is available for courier home delivery.

The cost is 4 EUR.

Please note that points for an order paid to the courier upon receipt are credited after receiving the money transfer from the courier service to the company. If the payment for the order is received by the company by the 4th of the following month, the points will be accounted for in the current month. If the payment for the order is received after the 4th of the month, the points will be accounted for in the report for the following month.

Choose card payment when placing your order and tick the box agreeing to the company's terms. Then click "Proceed to Payment" and on the next page, click "Pay with Google Pay or Apple Pay."

Pay the order by invoice at any bank branch.

Payment procedure:

1. After placing your order, click the "Print receipt" button and go to the page with the completed invoice form.
2. Print and pay the invoice at any bank branch or pay the invoice using online banking.

Please note:

• The created order is reserved and stored for 5 calendar days from the date of creation.
• If you do not pay the order by the set deadline, it will be automatically cancelled and the ordered products will be removed from the reservation.
• Please check the time of crediting at your bank branch. Takes 1 to 3 working days to receive your payment.
• Banks may charge a fee for funds transfer that is not included in the payment amount. Check with the bank where you plan to pay the receipt for information on the amount of the fee.

You can pay for up to 100% of your order with bonuses.

If your bonus account balance is positive, "Use Coral Wallet" will automatically be ticked at the payment method selection stage with the amount of available bonuses.

If you do not want to pay with bonuses, untick this box, choose any convenient payment method and proceed with your order.

Important!
The percentage of bonus usage may be different for each country!

To pay for part or all of your group order, transfer funds from your bonus account to your personal account. Any member of a group order can transfer the funds to the member from whose account such order will be placed.

Please note that after the transfer, the bonuses will only be available for placing an order in the online shop.

It is an international delivery service of Coral Club which helps to deliver orders from Germany to almost any country. If you didn’t find the product on the website of your region you can make a purchase using Global Delivery.

In the upper right corner choose “Global Delivery”, country of delivery and website language. Then press the “Save” button to go to a new page.

Then proceed as usual: find the product and add it to cart.

You can edit your order in the cart before the moment of making an order. After pressing the “Make an order” button you won’t be able to change data.

Order payment on the Global Delivery website is made in EUR according to exchange rate of your bank on the day of payment.

You can find detailed information about methods of payment in the «Order payment» section on the website global.coral.club.
Don’t forget to choose the region of delivery in the upper right corner.

To cancel your order:

• — log in to your profile on the website using your username and password;
• — go to “My orders” section —> “Order history”;
• — find the necessary order and click on it to open the detailed information;
• — press the “Cancel” button.

We ask to pay attention while making orders to avoid extra charges.

Keep in mind that some countries have their own rules of customs import and limitations of weight and cost of parcel.

You can learn more about current courier services, delivery terms and customs information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

After the payment you will receive a confirmation email from the courier company chosen during making your order.

The email should contain the order tracking number — enter it in the parcel tracking field on the website of the courier company.

You can find more detailed information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

You can return the product which hasn’t been used, is in saleable condition and has consumer properties.

In case of refund you choose one of options:

• — exchange the product for the same, another with the same price or another with a higher price, paying the price difference;
• — receive the money within 14 days excluding shipping costs.

If the product was purchased during a promo, the refund is made together with the gift.

Please note: we may refuse to refund the product if its packaging is damaged. The exception is products that were damaged during transportation due to the company fault.

For all questions regarding the products refund, please contact by phone +4961136007328 or using the feedback form on the website global.coral.club.

Parcels are delivered to your location or pick-up point (fermopoint). If the payment for the order received after 17:00, then package is transferred to the courier service next day.

Attention! For delivery methods «GLS» and «BRT», the cash on delivery service is available. Service cost: 4 EUR, regardless of order’s value.

Delivery service «GLS»

Shipping cost:

• 7 EUR for orders under 100 EUR;
• free for orders over 100 EUR.

Delivery takes 1-2 work days, depending on your location.

Delivery service «BRT»

Shipping cost:

• 7 EUR for orders under 100 EUR;
• free for orders over 100 EUR.

Delivery takes 1-3 work days, depending on your location.

Delivery services «DHL»

Shipping cost:

• 10 EUR for orders under 200 EUR;
• free for orders over 200 EUR.

Delivery takes 1-2 work days, depending on your location.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

• DHL;
• GLS;
• BRT.

In order to clarify the nearest delivery service`s branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

• DHL;
• GLS;
• BRT.

Pickup is available at the company's offices in Rimini and Modena. Orders can be picked up during working hours, but not earlier than 2 hours after placing the order.

Office hours in Rimini:

• Mon - Fri: 08:30-19:00
• Sat - Sun: Weekend

Italy, Rimini
Via Coriano 58/F, blocco 34 F
rccsrl@gmail.com
+39 0541 395124
+39 3334 236501
+39 3515 007858

For pickup from the company's sales office, pay for your order online at the website. An order placed but not paid for will be cancelled after 5 days.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automatically.