8.1. Product Ordering

8.1.1. The company undertakes to take all reasonable measures to fulfill club members’ orders after payment is received, based on product availability in the warehouse or sales office. The company reserves the right to adjust prices, product range, and specifications in accordance with internal procedures and applicable legislation. The company will notify club members of any price changes at least three (3) days prior to their effective date by publishing a notice on the official websites and in sales offices.

8.1.2. A Club Member undertakes to place orders in quantities that correspond to reasonable needs for personal use or for distribution to consumers under normal conditions. Accumulation of excessive product stock is not permitted. The company may suspend deliveries until justification is provided confirming that the order volume matches actual needs. If the company determines that orders are placed solely to maintain status without genuine product use or consumer distribution, it may adjust the distributor’s rank in accordance with the actual level of activity under the Compensation Plan.

8.2. Exchange and Return

8.2.1. The company undertakes to replace, at its own expense, any product of inadequate quality or damaged during transportation. To do so, the club member must submit a written request for replacement or return, attaching the supporting documents. Returns are processed in accordance with the established procedure and should be sent to the sales office or the company’s address.

8.2.2. Replacement of products of inadequate quality is carried out in accordance with the legislation in force in the country where the purchase was made.

8.2.3. If product replacement is not possible, the company may, upon the member’s written request, consider refunding the value of the product in accordance with applicable procedures and legislation.

Refund options (among others) may include: company credit, bank cheque, bank transfer, or reversal of the original credit card transaction. The specific form of refund will be determined based on local legislation, the original payment method selected by the club member, and the company’s operational capabilities. Refunds are issued only in the name of the purchaser.

8.2.4. Points accrued for returned products are annulled and adjusted in the reporting period corresponding to the return date.